Privacy Policy

PRIVACY PROMISE FROM RAPIDNAME LTD - TRADING AS MISHMASH
Protecting You

Here at Mish Mash we are 100% committed to protecting our customers. Your security is our priority. FYI - the data controller responsible for your privacy (that’s us!) is Rapidname Ltd - trading as Mish Mash.

How We Use Your Information

Here are the ways we use your name and contact details:

To deliver your order - this would be almost impossible without a shipping address, name and contact number.

To keep you updated! - we want to let you know via email that your order is on its way to you. We must share this information with our courier services who need these details to delivery your order. They also keep you up to date with a delivery window and any changes or delays.

Fraud protection and detection - this is absolutely essential! We check all card payments to ensure that you are you, and that nobody else is using your data and receiving the goods.

Payment Information

How we use it:

We use the payment information provided by you via the checkout terminal to take the original payment and to make a refund.

This helps us guard against online fraud as we can ensure that details that are given correlate and match to the card.

Purchase History

How we use it:

We keep hold of your previous order history to simply try and provide you with the best customer service that we can. We use it to handle returns, and to offer support for example we keep a record of the styles and sizes you have ordered - should you ever wish to order again, and you have forgotten.
Information About How You View Our Website

This includes information that you provide us with just by browsing our website. Our website automatically monitors your IP address and your device type e.g. did you browse using your phone, tablet or computer.

We hold this information to help us optimise the website to ensure you receive the best shopping experience.

Direct Marketing

We may occasionally update you on our latest products, news and special offers via e-mail or post. All marketing information comes directly from us, using post, email, using various sources such as “MailChimp” and “We Transfers” we will only send this if you have given prior consent. The good news is, if you have opted in, you are already an insider, you will always be the first to hear about our promotional codes, campaigns, competitions and sales!

The Legal Side

The processing of your personal data is necessary for Mish Mash / Rapidname Ltd to fulfil the service of managing and delivery the order for you.

Security

We are 100% committed to keeping your data safe. We have appropriate technical and organisational measures in place to keep your data secure. This is the form of Firewall / Internet security software, sitewide https and secure Backups. We are always improving our polices to keep our systems safe, and in turn protect your privacy!

How Long Do We Save Your Data?

We keep your data as long as you are an active customer and to meet legal or regulatory requirements.

Your Rights

Your rights when it comes to your personal information:

The right to be informed on how your personal information is being used.

The right to access the personal information we hold about you.

The right to request the correction of inaccurate personal information we hold about you. (This can be done via logging into your own account, or you can give us a call on 01422 371311).

The right to request for us to responsibly remove and dispose of your personal information from our system.

The right to request us to stop sending you direct marketing emails.

The right to request that we transfer elements of your data to either you or another service provider.

The right to complain to your data protection regulator in the UK - the information commissioner’s office or ICU.

Changes to Terms & Conditions & How We Protect Your Privacy

We may change or add to this page to reflect any changes we make to processing your data.

We will always make this clear in these terms and conditions on the website or by other means of contact such as email. This will give you the opportunity to review the changes and give you the option to opt in - or opt out.

Contact

If you wish to discuss our privacy promise or have any questions or concerns, please do not hesitate to contact our Data Protection Officer via the below.

Email : clientservice@mishmashjeans.com

Call: 01422 371311

Post:
Data Protection Officer
Rapidname Ltd
Wellington Mills
Quebec Street
Elland
HX5 9AS